FREQUENTLY ASKED QUESTIONS

Customer Service is available Monday through Friday 7:30 am e.s.t – 5:30 pm e.s.t. at 866-SURE-LOK or fill out our Contact Form.

The catalog is available to view or download online. You can also contact Customer Service at 866-SURE-LOK or fill out our Contact Form form.

The Safe & Secure Training Program is available for purchase on our Training page with a major credit card. To purchase all other products, contact Customer Service at 866-SURE-LOK for distributors in your area.

Contact Customer Service at 866-SURE-LOK for information on distributors in your area.

In Australia and New Zealand, visit Norden Conversion at www.norden.com.au

Contact Customer Service at 866-SURE-LOK for details.

If you are an authorized Sure-Lok distributor:
Orders can be placed with Customer Service at 866-SURE-LOK Monday through Friday 7:30 am e.s.t – 5:30 pm e.s.t. Orders can be faxed to 866-TIE-DOWN or sent via email to orders@sure-lok.com anytime.

If you are not an authorized Sure-Lok distributor:
Contact Customer Service at 866-SURE-LOK for Sure-Lok distributors in your area.

Yes, Sure-Lok will drop ship to your customer. Contact Customer Service at 866-SURE-LOK for more information.

Contact Customer Service at 866-SURE-LOK as soon as possible to review PO revisions and confirm if the changes can be made to your order.

The complete Sure-Lok Limited Product Warranty can be found on our Product Warranty Page.

If you are an authorized Sure-Lok distributor:
No material may be returned without the written consent of Sure-Lok (RGA#). A restocking charge and full outgoing and incoming freight charges will apply to material accepted for return. Contact Customer Service at 866-SURE-LOK with the applicable purchase order for further information.

If you are not an authorized Sure-Lok distributor:
Contact the Sure-Lok distributor from whom you purchased the products for details regarding their return policy.

If you purchased the Safe & Secure Training Program online:
No material may be returned without the written consent of Sure-Lok (RGA#). A restocking charge will apply. Contact Customer Service at 866-SURE-LOK for further information.

Verify the part number and try again. The part number may have changed or been discontinued. Contact Customer Service at 866-SURE-LOK if you are unsure of a part number or you continue to have difficulty finding a part number on our website.

Absolutely! We offer a comprehensive program of training solutions in our TRAINING AQADEMY. Learn more here.

Yes, for large groups, onsite training is available upon request. Complete our Contact Form or call Customer Service at 866-SURE-LOK for a copy of the Training Request form. After receipt of completed form, a Product Specialist will contact you to discuss your training needs.

Sure-Lok attends 6 National shows and more than 75 state and local shows each year. Visit the Tradeshow Calendar page for a list of upcoming shows.

Review the installation instructions that come with Sure-Lok products. Locate your vehicle’s layout in the Application Section of the catalog for further recommendations.

For expert training, our TRAINING AQADEMY program offers online training courses, webinars, exclusive training events and more.

Contact Customer Service at 866-SURE-LOK with any additional questions.