FREQUENTLY ASKED QUESTIONS

Customer Service is available Monday through Friday 7:30 am e.s.t – 5:30 pm e.s.t. at 866-SURE-LOK or fill out our Contact Form.
The catalog is available to view or download online. You can also contact Customer Service at 866-SURE-LOK or fill out our Contact Form form.
The Safe & Secure Training Program is available for purchase on our Training page with a major credit card. To purchase all other products, contact Customer Service at 866-SURE-LOK for distributors in your area.
Contact Customer Service at 866-SURE-LOK for information on distributors in your area.

In Australia and New Zealand, visit Norden Conversion at www.norden.com.au

Contact Customer Service at 866-SURE-LOK for details.
If you are an authorized Sure-Lok distributor:
Orders can be placed with Customer Service at 866-SURE-LOK Monday through Friday 7:30 am e.s.t – 5:30 pm e.s.t. Orders can be faxed to 866-TIE-DOWN or sent via email to orders@sure-lok.com anytime.

If you are not an authorized Sure-Lok distributor:
Contact Customer Service at 866-SURE-LOK for Sure-Lok distributors in your area.

Yes, Sure-Lok will drop ship to your customer. Contact Customer Service at 866-SURE-LOK for more information.
Contact Customer Service at 866-SURE-LOK as soon as possible to review PO revisions and confirm if the changes can be made to your order.
The complete Sure-Lok Limited Product Warranty can be found on our Product Warranty Page.
If you are an authorized Sure-Lok distributor:
No material may be returned without the written consent of Sure-Lok (RGA#). A restocking charge and full outgoing and incoming freight charges will apply to material accepted for return. Contact Customer Service at 866-SURE-LOK with the applicable purchase order for further information.

If you are not an authorized Sure-Lok distributor:
Contact the Sure-Lok distributor from whom you purchased the products for details regarding their return policy.

If you purchased the Safe & Secure Training Program online:
No material may be returned without the written consent of Sure-Lok (RGA#). A restocking charge will apply. Contact Customer Service at 866-SURE-LOK for further information.

Verify the part number and try again. The part number may have changed or been discontinued. Contact Customer Service at 866-SURE-LOK if you are unsure of a part number or you continue to have difficulty finding a part number on our website.
Purchase the Safe & Secure Training Program on the Training Page or contact Customer Service at 866-SURE-LOK for distributors in your area.
Yes, they are available free of charge. To receive your free copies, contact Customer Service at 866-SURE-LOK or fill out our Contact Form.
Yes, for large groups, onsite training is available upon request. Complete our Contact Form or call Customer Service at 866-SURE-LOK for a copy of the Training Request form. After receipt of completed form, a Product Specialist will contact you to discuss your training needs.
Sure-Lok attends 6 National shows and more than 75 state and local shows each year. Visit the Tradeshow Calendar page for a list of upcoming shows. For questions about trade shows, contact Marketing at 800-866-0004 or complete the Contact Form.
Review the installation instructions that come with Sure-Lok products. Locate your vehicle’s layout in the Application Section of the catalog for further recommendations. The Doing it Right Training Video includes how to secure a wheelchair and its occupant and is available to order.

Another resource is the Rehabilitation Engineering Research Center (RERC) Wheelchair Transportation Safety’s FAQ page at rercwts.org

Contact Customer Service at 866-SURE-LOK with any additional questions.